I want automation to create a new ticket in different project where the transactions moved from one

Question

Hi Team,

I want automation to create a new ticket in different project where the transactions moved from one status to another status and need to copy the comments as well.

Luka Hummel - codefortynine · Answer

Hi @N Sreenivasulu Reddy

To automate the creation of a ticket in a different Jira project, including copying comments, our app Deep Clone for Jira can be an excellent solution. Deep Clone allows you to clone issues across projects while retaining comments, attachments, and other data.

You can read more on how to trigger Deep Clone via Jira Automations here.

Trudy P Claspill · Answer

Did you try searching the Internet for "jira cloud automation create issue and copy comments"?

I did and found multiple posts.

This one seems like it matches your scenario.

https://community.atlassian.com/t5/Jira-questions/can-add-comments-to-newly-created-issue-in-automation/qaq-p/2725970

N Sreenivasulu Reddy · Answer

Hi @Trudy P Claspill ,

Appreciate your answer,

The above automation rule is expected to be created within the project that contains the cloned issue,

and currently I am looking for in different project new ticket should be create copying old ticket data like summery, description, issue comments.

Please advise me if I am missed anything here.

Thanks,

Sreenivasulu N