I am a Jira administrator and a user set up 2-step authentication and does not remember their recovery keys. He is not a managed user, how can I remove 2-step authentication from the portal and the user can acces again to his count?
Hi @Jude
User can directly work with Atlassian support. Atlassian support will handle recovery for unmanaged accounts.
Atlassian Support
To learn more - how to disable 2 step verification
Hope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards
He tried but to log in to Atlassian Support was requiered he passwd also, he couldn't
It looks like you're new here. Sign in or register to get started.
