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ITSM/ESM Masters - Upcoming Event Call for Input!

Jovin

Hey All JSM Admins!

Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone!

Soon I'll be launching a series which will run every other month or so called:

🔀 Workflow Wizardry 🤖

The event will be up on ACE soon ready for registration, and it will be held in February 2025, but I want to make this be valuable for anyone and everyone. We'll be live building workflows & automations in these sessions, but rather than coming with my own idea of what to build I'd like to see what's been itching your brain in workflows & automations!

This can be anything around supporting the workflows that enable work in JSM, some ideas to get things going:

Implementing a review process for changes
Handing issues between agents & customers
Closing issues (making them read only)
Performing automatic checks or updates based on user input

If you can think of something that supports ways of working in JSM, then put it here!

Comments

Susan Waldrip

Hi @Jovin , thanks for reaching out to all of us, sounds like a great ACE series! Would discussing appropriate uses of global looping transitions in workflows and walking through how to use them be applicable to these sessions? There is a good Atlassian Community article on this from 2021 but I would appreciate a better understanding of what they are and when/how to actually use them.

Jovin

@Susan Waldrip Absolutely! I'll be sure to cover that in one of the series, it's a great topic and you can do some powerful things with the looping transitions too.

Dave LIAO

@Jovin - what time are you thinking of hosting this event?

Jovin

Hey @Dave LIAO

Going to run this at about 5:30pm London Time (the ITSM/ESM Masters) so some other time zones around the world here:

Sydney, Aus - 3:30am
Perth, Aus - 12:30am
New Delhi, India - 11:00pm
Berlin, Germany - 6:30pm
New York, USA - 12:30pm
Chicago, USA - 11:30am
Los Angeles, USA - 9:30am

I am, however, open to running this in different time zones as I'm based in London and the point of this virtual chapter is to be Globally Present! What time zone are you in?

Dave LIAO

@Jovin - I'm good, I'll be awake when you're hosting this! 🙌

Vijay Dadi_b69v44

We did build an custom workflow for change management with 4 levels of approvals. Though I was new to JSM, I liked the way how we can build workflows with ease.

Vijay

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