Keeping track of company hardware shouldn't feel like a full-time scavenger hunt. Between messy spreadsheets, missing device specs, and disconnected tools, knowing what you actually own—and who has it—is rarely simple. If you caught our announcements at Team ’26 Europe, you saw that we’ve taken major leaps forward in…
Hi there! I’m excited to offer our very first, out-of-the box Incident Management and AI Operations lab. The lab is completely self-serve and available 24/7. A brief intro video will level-set so that the hands-on exercises are easy to complete. We start at the very beginning with setting up on-call, routing rules and…
Join Ken Exner (Chief Product Officer, Atlassian), Guest Speaker Julie Mohr (Principal Analyst, Forrester), and leaders from Southern Cross Austereo (SCA), Logicallis, and more on for the State of AI in Service Management digital event. Together, they'll unpack how to unite service and operations teams, unlock the context…
Hi Community! The Incident Command Center (ICC) is now in Open Beta! We’re rolling it out to all Service Collection Premium & Enterprise plan customers throughout October. In 2026 incident response is still too manual and time consuming. Responders spend the most important minutes looking for context instead of fixing the…
Hello Atlassian Community! Team Europe '26, which is wrapping up after an exciting few days in Amsterdam and online, featuring major announcements for Service Management customers. For too long, service teams lived in a reactive loop of firefighting, siloed systems, and lost context. Customers and employees faced rigid…
I’m excited to share the latest enhancements to Surveys in Jira Service Management to help teams capture meaningful feedback and act on it in the same place where service work happens. Our goal is to help teams move beyond simply collecting feedback so they can understand the experience behind their service metrics and…
Hey everyone, A question I hear in almost every JSM project: "Can we stop customers from uploading .exe files on the portal?" The honest answer: not with Jira alone. Jira Cloud accepts every file type. You can limit the file size for the whole site or remove the Create Attachments permission, but that blocks everything.…
Atlassian announced the JSM App Admin role on 21 October, with rollout completing in December 2026. The pitch is least-privilege delegation: app-wide JSM configuration without unrelated Jira product settings. The pitch is accurate. The problem is what admins do with it next, which is usually “take Jira Administrator away…
Hi all, Stepping slightly outside my usual JSM lane for this one — but it's a topic I get asked about often, so I wanted to share it here: gamifying tool adoption. Credit where it's due up front: this whole initiative started as an idea from my colleague and fellow ITSM architect, @Elena Lurye . She's the one who first…
Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources, and learn alongside your peers. Many of the people you meet here will be in similar phases of their JSM discovery journey:…
It looks like you're new here. Sign in or register to get started.