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Jira Cloud for Excel not loading

Franck MUNIER

Hello,

Not the first ticket opened for this issue (2020, 2021, 2022, 2023, ...) but I can't load the "Jira Cloud for Excel" add-on :

I tried numerous things :
- reboot the computer
- delete/re-introduce the add-on in Excel
- delete the cache folder of Office in %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
- generate a new excel file from Jira by "Open to Excel Desktop"
- ...

Can you please help me ? This functionnality is part of an important workflow.

Regards,
FM

Accepted answers

All comments

Valerie Knapp_dpp5c6

Hi @Franck MUNIER , welcome to the Atlassian Community and thanks for your question.

Please open a ticket to the app vendor here - https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?hosting=cloud&tab=support .

They should be able to help resolve the issue.

Best wishes

Franck MUNIER

Hello Valerie,

I can't find the right page to open a ticket. Atlassian begin the vendor of this solution I'm being redirected here to open a ticket :

And I can't open a bug or a suggestion : I'm always redirected to the community page.
I land on this page : https://support.atlassian.com/
Then this one : https://community.atlassian.com/t5/Jira/ct-p/jira
Hence the opening of this thread.

It's driving me nuts to have the add-on not working and not being able to correctly open a support ticket, can you help ?

FM

Valerie Knapp_dpp5c6

Hi @Franck MUNIER , I just moved this question to the Jira area where I have escalated it to Atlassian. Somone should reply to you here soon.

Best wishes

Franck MUNIER

Thanks !

Andy Heinzer

Hi Franck,

I can see you created a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-357558

I recommend following up there so that our support team can better assist.

Andy

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