Charts and Reports Filter Error

Emirhan Türkay_0dvt13

Hello,

 

I am using the Charts and Reports application in JIRA to filter issues

 

I am using the Charts and Reports application in JIRA to filter issues with the following query:

project = "FO Support & Maintenance" AND issuetype = "[System] Incident" AND status != Canceled.

However, when I view the results, the filter returns only 57 issues (as shown in the image), while I was expecting 431.

There is no problem in the filter of the All Request widget. I checked there.

1. JIRA Filter

2. Charts and Reports Filter, Display

Could anyone guide me on why the filter is not displaying the expected number of issues? 

 

Thank you!

 

 

 

Valerie Knapp_dpp5c6

Hi @Emirhan Türkay , thanks for your question. 

Please can you check there is only one status selected in the dashboard view? The ... makes me think more than one status is included. Can you also please check the 'more filters' and Advanced sections for any differences?

You can also open a ticket to the vendor to ask for help here https://marketplace.atlassian.com/apps/1217341/charts-and-reports-for-jira-service-management 

Best wishes