I am running into problems with what seems like should be a very simple use-case.
We have people use the Service Portal to create issues in a JSM project. The nature of these requests is that which requires those submitters can enter/select other users to be part of that request, for the purpose of receiving updates about the issue utilizing existing automations for the project.
I cannot explain why, but a custom jira field (user picker) that I've put into the cc: field of the Send Email action in my automation does not do anything. I've tested with multiple tickets and automations, and the users entered into the "Stakeholders" user picker field never get the email.
The audit log doesn't have any errors. I suspect this must be an inherent limitation of custom User Picker objects?
I am not sure what else to do. "Request Participants" is not a usable field in the request form as it falls under "Context fields" and cannot be manipulated. The request form also does not allow me to have Watchers set within the form, either. This forces me to use a custom jira field "Stakeholders", but it's not working.
Specifically what I want to achieve is the ability for someone creating an issue in this JSM project via the Service Portal form to add multiple users to that request for the purpose of notifying them using project automations.
