Updated an automation rule to send new issue notifications to a Teams channel, but it stopped workin

Rakeem Bean

 

I have an automation rule set up to send notifications about newly created issues to a Teams channel. Recently, we updated the format of the notifications, but since making the change, no tickets have been sent. I've checked the audit log of the automation and it all reads success. Has anybody ever seen this issue

Bill Sheboy

Hi @Rakeem Bean -- Welcome to the Atlassian Community!

Are the messages being sent and they contain no issue field data, or are the messages not sent at all to MS Teams?

If it is the first one, this could be caused by a timing / racetrack error:

The Issue Created trigger can fire so quickly that some field data may not yet be available to an automation rule.  The fix for this is to always add the Re-fetch Issue action immediately after the Issue Created trigger.  This will slow the rule down a bit, reloading the data before the steps continue.  Please try that to observe the impact.

Kind regards,
Bill