Notification email are not sending out.

Question

Hi there,

So I am now facing an issue that every time I create a new ticket,  will receive a notification email that showing ticket is created. Since I have switched on the created notification setting, some how the resolve and comment notification is not working at all within our services. I have tried to look through all those tutorial and setting instruction, but seems like the issue remains. Please help to assist on this. Coz i am going to adjust them email to my organization one, i would like to fix all that issue before we moving to the next step.

Many Thanks,

Nick

Igor Medeiros - Modus Create · Answer

Hi @Nick Chan

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with managing notifications easily.

It allows you to customize and manage notifications in a way that suits your company's custom needs.

Feel free to reach out.

Harshit Grover_6rubg7 · Answer

Hi @Nick Chan ,

You can raise a concern with Atlassian Support (https://support.atlassian.com/contact/#/)

Regards,

Harshit Grover

Nick Chan_fwqiyb · Answer

Yeah. Since i can receive only the created ticket and all the others are missing. I try so many ways to do it, if a technician can help me look through it, i can fix and handle it easily.

Cheers