Unable to add external email address under project settings-->channels and self service--->email

nalini_yscndi

I am unable to add external email address i.e email address associated with my company under project settings.

xyz@companyname.com needs to be added under 

 

project settings-->channels and self service--->email

It says error as attached. I tried all protocols but same error.

Trudy P Claspill

Hello @nalini 

Welcome to the Atlassian community.

I found an old post that mentions this problem and includes a few debugging suggestions, but no solution.

https://community.atlassian.com/t5/Jira-Service-Management/Email-Confiig-Error/qaq-p/1257506

 

Beyond finding that I don't have any expertise to offer on this topic.