Branch on JQL not applying actions to all found issues

Question

First, I have a branch that creates issues and tags them with a label.

Second, I have a branch that operates on JQL where the filter is

labels in (mylabel) AND created >=-1hr

Two issues were created by the first branch, but the second branch only applies its actions to one of the issues. If I run it again, it gets the second one. Actions are to attach a form and transition the issue.

Using lookup, I can see that the filter is finding both issues so it's fine and the actions work albeit on a single issue. The problem appears to be in the second branching mechanism as it doesn't work on all issues it finds with JQL.

Trudy P Claspill · Answer

I see. Thank you for clarifying.

Without knowing how you constructed the second rule I can't say if it would address all issues created by the branch in your first rule.

In your first rule are you adding the label to the newly created issue within the Create Issue action?

In your second rule is your rule using the Issue Created trigger?

Anthony Nguyen_bhl9bu · Answer

I meant that I tested the second branch manually as a separate rule afterwards where I can count on the first branch having already being done. I still need to experiment with more issues and see if I understand the behavior properly.

Trudy P Claspill · Answer

You simply cannot count on the second branch changing all the issues created in the first branch.

You must either restructure your rule so that it does not have a branch that depends on the completion of an earlier branch, or move the functionality of the second branch to a separate rule that can be triggered by the activity of the first branch in the original rule.