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Removing required comment in customer satisfaction page

Anahit Sukiasyan

Hey, dear community,

I have a question related to the customer satisfaction page in Jira, when a customer rates the ticket with marks it asks for a comment, it's mentioned in the field that the comment is optional, but actually, it doesn't allow to rate unless a comment is written.

Could you kindly help me to fix it and remove the mandatory comment?

Seems, I have set it up neither from the workflow nor from the satisfaction page, where is it customized then?

Accepted answers

Tomislav Tobijas

Hi @Anahit Sukiasyan ,

Unfortunately, this isn't configurable at the moment and it is pre-defined by the system.

Here's a link to CSAT-related suggestions on which you can drop a vote and start watching issues for any changes regarding their development: project = JSDCLOUD AND component = "Customer Satisfaction (CSAT)" AND statusCategory != Done

Cheers,
Tom

All comments

Tomislav Tobijas

Hi @Anahit Sukiasyan ,

Unfortunately, this isn't configurable at the moment and it is pre-defined by the system.

Cheers,
Tom

Anahit Sukiasyan

Hi @Tomislav Tobijas

Got it, thank for your response!

Voted and started watching the ticket, thanks

Mauricio Heberle_x42e0d

So that's the only option? Either we accept and patiently wait for Atlassian resolve it or disable csat from all projects? Lol.

It used to work perfectly, but seems like someone made a change to this feature and didn't bother test as a user.

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