Notification when a product admin installs a marketplace app

Philip Kroos - TEAM XALT

Dear Community,

I’m seeking a way to receive notifications whenever a product admin installs a Marketplace app. To give you some background, we are on an Enterprise license and manage multiple Jira and Confluence sites for different subsidiaries. As site admins (or org admins), we need a method to be alerted when a product admin installs a new Marketplace app.

With numerous sites and product admins, relying on each admin to inform us individually has proven unreliable. I understand there’s an audit log in the “Manage Apps” section where we can see who installed a Marketplace app, but this only covers actions from the past 90 days. From my research, there doesn’t seem to be a way to access this audit log via API.

Are there any workarounds or features I might be missing that could help us receive these notifications? Any suggestions or guidance would be greatly appreciated.

Thank you!

Utkarsh Agarwal

Hi @Philip Kroos - TEAM XALT 

I’ve noticed that the Admin Audit Logs capture events like "Jira app successfully installed" or "Confluence app successfully installed". By leveraging the Audit Log Webhook feature, you can build a custom solution to receive real-time notifications for such events.

Here is what I would work on:

 

• Set up a webhook in Atlassian Access:

  • Go to your organization settings in the Atlassian Admin Hub.
  • Enable an Audit Log Webhook to forward all audit log events to an endpoint of your choice.

• Create a custom webhook receiver:

  • Develop an endpoint using a language or framework you’re comfortable with (e.g., Node.js, Python, etc.).
  • Configure it to listen for incoming events from the webhook.

• Filter for relevant events:

  • The webhook payloads will contain details about various actions. You can filter for events like:
    • Jira app successfully installed
    • Confluence app successfully installed
  • Once identified, you can trigger a notification or log the event for review.

If you plan to explore on this, please let me know how it went. All the best!!

Kind Regards

Utkarsh