-
How can I set up actors for flows in our sandbox?
Hi, For some reason, I can't see the “actor” field in the automations anymore. How can I set an actor now? For example, I want to create a rule where AI writes a comment, but I don't want it to be the case that only I personally write the comment. That's only the case in our sandbox. In our live environment, I can still…
-
twg-cli headless authentication
This document suggested using TWG over MCP for headless situation like CI. However, I cannot seem to locate any documentation around environment variables to enable authentication outside of the interactive `twg login`, other than `TWG_BBC_TOKEN` mentioned in <a…
-
Add a trigger or API to dynamically pre-fill fields when the "Issue Creation Form" opens
Currently, automation only supports triggers after an issue is created (i.e. on "Work item created"). There’s no way to dynamically pre-fill fields (like Description) when the issue creation form opens i.e. when you click the "+ Create" button. So I would like to request a new trigger or API event that fires when the issue…
-
Do the actions "Log Action" and "Create variable" counts as a step on my monthly step allowance?
With the new changes to steps allowance, does the Log action and create variable steps count towards the monthly allowance?
-
Jira Automation. Edit a Sub-task.
Hi, I hope someone can help me. I am working on a Jira Automation rule. The context is the following: There is a ticket, a parent issue, and at certain points, as we transition this issue through the workflow, some sub-tasks are automatically created. For example: In status "X", 5 sub-tasks are created. In status "Y",…
-
Jira Automation Steps Usage Count
Are automation steps executed in a Jira sandbox included in the overall automation usage count, or are sandbox and production usage tracked separately? If sandbox usage is included, does it contribute to the same usage allocation as production, or does it have a separate allowance? Do automation rules running in a sandbox…
-
Are there any custom notifications sent when API tokens are about to expire?
Since API tokens will all have an expiration date of a year from now on, will admins be notified ahead of time that we need to renew? Can we do custom notification? Any workaround we can do? I refer below question from last year, maybe it has latest update on this Are notifications sent when API tokens are about to expire?…
-
If I change a new workitem to "In Progress" and then old workitems change to "Open"
Hi Atlassian Team & Community! Today I asking myself, if it's possible to create an automatic rule for the case: If I am as an assignee set my current workitem to the workflow "In Progress", then my older workitems changes to the workflow "Open". My rule idea is pretty simple: Trigger Workitem transitioned: From each…
-
Automation - Send Email to Issue's Watchers
Hello, I am trying to set up an email alert for issues that are due within a time frame. I am able to make it work to send an email to the assignee and CC the respective reporter. However, I am not able to make it work to CC the watchers of the issue. Here are the screenshots: It is logging the watchers' email addresses,…
-
Automation steps sharing across apps
Are the automation steps user quota for Jira, JSD and Confluence (eg. for STANDARD license) shared across all apps?
-
Auto transitioning sub-tasks in teams managed space
I'm having issues getting some automation to work. I have a workflow that will create 4 sub-tasks moving the status from open to submitted. If i need to move the status back from submitted, I want any of the sub-tasks that are still open to be moved to a status called cancelled. The automation triggers and the it sees the…
-
how to add webhook when story status changed
how to add webhook when story status changed
-
Is there a way to define an "auth callback" at an incoming Jira webhook?
I guess this is some combo of "feature request" and "seeking implementation advice". If webhooks are only returning 2xx status codes then we need some other way to retain server-side observability over webhook auth. I'm not sure if Atlassian has provided any standard recommendations on achieving this or on migrating away…
-
Rovo Agent built in Studio fails to run in Automation.
I have rovo chats that I am able to execute in Studio/Chat with the correct inputs. However when I use the same input in an automation, the the Rovo chat fails to return data. Is there documenation available on how to use Rovo studio agents successfully (self created) in automations?
-
Incoming Webhook in Atlassian Studio/Jira Automation triggers and creates issue, but {{webhookData}}
I have set up an Incoming Webhook rule in Atlassian Automation (Studio) integrated with Chatwoot. When an event occurs (e.g., adding a label in Chatwoot), Chatwoot sends a JSON POST request to the generated webhook URL with Content-Type: application/json. The automation rule triggers successfully, runs, and creates a Jira…
-
Send web request, handle response code not equal to 200
Hi, I am trying to write an Jira Project Automation that sends a webrequest. If I get a response code that is NOT 200 I would like to send another webrequest to another url. I am trying to use: If: matches {{webhookResponse.status}} does not equal 200 But the problem is that Jira Automation stops the execution if the…
-
Como habilitar card button para todos os membros do quadro?
Quando crio uma automação atraves do card button apenas eu consigo usar, como faço para que toda a equipe de membros do quadro possam usar tb?
-
Limit lookupObjects results to a variable
Hi Everyone! I am trying to create an automation for the following: User creates a ticket requesting X amount of devices. I want the automation to perform a lookup to Assets, and select the first X of this list - to link that exact amount to the issue. Jira Automation does not allow you to set the Number of search results…
-
Public REST API for Jira Automation Rule Audit Log / Execution Detail - Jira Cloud Automation
There is currently no public REST API to programmatically read Automation for Jira rule execution/audit log detail (at least I cannot find it) - the per-step trigger/condition/branch/action results and error messages that are only visible in the Automation admin UI. Use case: We run cross-schema JSM Assets + Jira…
-
Jira Automation for transitioning a work item in other space
I have two projects / spaces, one a Service desk type (called ISSD), one a Software project (called SAT). I have the same issue type [System] Service request existing on both projects. Since we're not allowed to work in ISSD ourselves, we want to clone the issues there into our working space SAT, and process it there. Once…
-
Use an existing automation inside a new automation
Hi, i would like to ask the community if there is a possibility to call/use an existing automation inside a new automation. Automation B is If-then condition. example: IF input is apple, then execute Automation A.
-
Automation usage limit reached without actually reaching the monthly limit
I have billing admin access to the cloud instance of Atlassian for my company. My users have been told they reached their monthly automation usage limit for Jira on the site. I checked the usage in the Insights console and I see we have used 25k out of the 100k monthly allowance for September (80k for Jira). The usage…
-
REST API 400 Error: "Local Service Desk users cannot be added to groups" when adding user to group
Hi everyone, I am using Power Automate to add users to an Atlassian group via the Jira Cloud REST API: Endpoint: https://exte-wipp.atlassian.net/rest/api/3/group/user?groupname Headers: Authorization (Basic Auth / API Token) / Content-Type: application/json Payload: {"accountID": "(accountid)"} For some users, this request…
-
How do I automate a periodic export of filtered Jira data to a CSV file?
I see how to do an export from the UI on-demand, but I need to do a daily export of selected FEATURE records to sync to another system, via GSheet.
-
How are steps calculated?
I'm having a lot of issues with the new "Automation Steps" limits taking effect in December. For one, my team is going from 35 Million automations with Customer Services Management Premium to 350,000. That should still be enough, but such a huge, crazy cut without a price reduction from Atlassian. It's crazy. Second, the…