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What's the First Process You Would Automate in Your Business?
Many businesses still spend a lot of time on repetitive tasks such as manual data entry, approvals, reporting, and updating spreadsheets. Automation can help teams save time, reduce errors, and focus on more valuable work. Whether it's finance, operations, customer service, or project management, there are many…
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Como habilitar card button para todos os membros do quadro?
Quando crio uma automação atraves do card button apenas eu consigo usar, como faço para que toda a equipe de membros do quadro possam usar tb?
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What Would an Agent-Native Project Workflow Look Like?
Traditional project-management tools are great at organizing work between people. But AI agents can now do more than provide suggestions—they can investigate issues, write code, run tests, and complete parts of a task. That changes the workflow. Instead of simply adding an AI assistant to an existing project tool, an…
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Limit lookupObjects results to a variable
Hi Everyone! I am trying to create an automation for the following: User creates a ticket requesting X amount of devices. I want the automation to perform a lookup to Assets, and select the first X of this list - to link that exact amount to the issue. Jira Automation does not allow you to set the Number of search results…
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Public REST API for Jira Automation Rule Audit Log / Execution Detail - Jira Cloud Automation
There is currently no public REST API to programmatically read Automation for Jira rule execution/audit log detail (at least I cannot find it) - the per-step trigger/condition/branch/action results and error messages that are only visible in the Automation admin UI. Use case: We run cross-schema JSM Assets + Jira…
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Rovo Agent built in Studio fails to run in Automation.
I have rovo chats that I am able to execute in Studio/Chat with the correct inputs. However when I use the same input in an automation, the the Rovo chat fails to return data. Is there documenation available on how to use Rovo studio agents successfully (self created) in automations?
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Jira Automation for transitioning a work item in other space
I have two projects / spaces, one a Service desk type (called ISSD), one a Software project (called SAT). I have the same issue type [System] Service request existing on both projects. Since we're not allowed to work in ISSD ourselves, we want to clone the issues there into our working space SAT, and process it there. Once…
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Use an existing automation inside a new automation
Hi, i would like to ask the community if there is a possibility to call/use an existing automation inside a new automation. Automation B is If-then condition. example: IF input is apple, then execute Automation A.
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Automation usage limit reached without actually reaching the monthly limit
I have billing admin access to the cloud instance of Atlassian for my company. My users have been told they reached their monthly automation usage limit for Jira on the site. I checked the usage in the Insights console and I see we have used 25k out of the 100k monthly allowance for September (80k for Jira). The usage…
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REST API 400 Error: "Local Service Desk users cannot be added to groups" when adding user to group
Hi everyone, I am using Power Automate to add users to an Atlassian group via the Jira Cloud REST API: Endpoint: https://exte-wipp.atlassian.net/rest/api/3/group/user?groupname Headers: Authorization (Basic Auth / API Token) / Content-Type: application/json Payload: {"accountID": "(accountid)"} For some users, this request…
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How do I automate a periodic export of filtered Jira data to a CSV file?
I see how to do an export from the UI on-demand, but I need to do a daily export of selected FEATURE records to sync to another system, via GSheet.
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How are steps calculated?
I'm having a lot of issues with the new "Automation Steps" limits taking effect in December. For one, my team is going from 35 Million automations with Customer Services Management Premium to 350,000. That should still be enough, but such a huge, crazy cut without a price reduction from Atlassian. It's crazy. Second, the…
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Creando las aprobaciones en Jira, al aprobador le aparecen las solicitudes duplicadas.
En Jira se creo un flujo de trabajo para revisar unos requerimientos, para que estos sigan el proceso normal, deben estar aprobada por mínimo dos miembros del equipo. Al miembro de mayores aprobaciones le esta generando duplicado los diferentes casos. No puede distinguir entre los que ya están aprobados y los que no, todos…
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twg-cli headless authentication
This document suggested using TWG over MCP for headless situation like CI. However, I cannot seem to locate any documentation around environment variables to enable authentication outside of the interactive `twg login`, other than `TWG_BBC_TOKEN` mentioned in <a…
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Is it possible to automate bar colour to show overdue items in a timeline
I have a timeline with epics and child user stories. I would like all user stories to have the bar colour change from standard blue to say red, where the start date has past, and the status is still TO DO or IDEA.
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Send web request, handle response code not equal to 200
Hi, I am trying to write an Jira Project Automation that sends a webrequest. If I get a response code that is NOT 200 I would like to send another webrequest to another url. I am trying to use: If: matches {{webhookResponse.status}} does not equal 200 But the problem is that Jira Automation stops the execution if the…
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Move workitem if no update in 3 days
Hi, I am working with a Kanban space and want to setup automation to move workitems if they have not been moved to a different column after 3 days. I made the below automation to test out doing this, and just add a comment for now. The flow does look to run without error but it never adds a comment. I have created custom…
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Studio incoming webhook https://URL/SECRET does not work
The https://URL/SECRET workaround mentioned in Webhooks-Trigger-for-Atlassian-Automation does not seem to work for me in studio.atlassian automations. ❯ curl -i -X POST \ -H "X-Automation-Webhook-Token: FOO-TOKEN" \ -H "Content-Type: application/json" \…
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Organization Field Behavior in Customer Service Management Project
Hi Team, I have created one project using Customer Service template in Jira. created Organization and added customer within that organization now As in JIRA Service management if any customer raise request on that related organization details automatically get updated in work item. Same feature I want to be work in…
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Create Variables - ability to overwrite the variable
Hello, I am Arkadiusz, Jira Administrator with more than 4 years of experience in building, designing and creating projects, workflows and complex business related automation rules using Jira Automation. The topic I would like to raise is the ability to overwrite a variable declared inside the automation rule. Until…
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In the JiraCreate Flow feature for projects, How do I set a notification when a blocker is resolved?
The Jira vocabulary seems very limited. And I don't find the Jira Create Flow UI very intuitive. Any guidance would be appreciated.
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Direct Quote-to-Invoice correlation in Commerce REST API — confirming invoiceGroupId is the recommen
Hi team, Following up on this from a Partner / Billing Admin integration perspective. I've confirmed that invoiceGroupId is present on both the Quote object and the resulting Entitlement, and that GET /commerce/api/v2/invoices supports an invoice-group filter alongside the required X-transaction-account header. This lets…
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How to get invoice from quote ID (Commerce REST API)
Hi team, I’m looking for a reliable, supported way to programmatically retrieve the invoice that results from a purchased quote, starting from a Quote ID, using the Atlassian Commerce REST API. The documentation lists separate Quotes and Invoices endpoints. I cannot find a direct cross-reference in the payloads (for…
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Can't add a note to an alert via automation in JSM?
I have migrated our users from OpsGenie to JSM as requested by Atlassian. I need to build an automation (manual trigger from an alert because I have to do this often) to ask a person to update the status of their alert. That option doesn't seem to exist? Is there a Feature Request for this? It seems like basic…
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How can I automate the creation of a new page in Confluence as a Jira Legacy macro table updates?
I have a Confluence page which contains a Jira Legacy Macro table with about 15 entries. If I create one new issue in Jira, the number of entries will increase by one as well. I want to create an automation in Confluence that will check if an additional entry has been created in the table (meaning the same issue has been…