Attachment download for non users or customers

Question

Hi, I get this error message when trying to download the attachment following these steps: {"errorMessages":["You do not have permission to view attachment with id: 43978"],"errors":{}} * Create a new rule, with a trigger - we used Issue Updated * Add an action, Send Email * Select a To - such as Assignee * Enter your text into the "Content" box - including the attachments list using the below script * Press Save, name your rule and activate it Script: {{#issue.attachment}} * {{filename}} {{/issue.attachment}} How can I fix this?

Igor Medeiros - Modus Create · Answer

Hi Hend,

I'm not sure if you are open to using third-party apps to solve this problem, however, I'd like to point out that our app is capable of providing attachments to non-Jira users.

Notification Assistant for Jira - Email allows you to extract the attachments directly to the email, as in the example below:

Marc -Devoteam- · Answer

Hi @Hend Salem

To have user download an attachment, they need to be user or customer.

Sending a link to a non Atlassian user in your instance will not allow them to download the attachment

Hend Salem · Answer

Hi Rudy,

Thanks for your reply!

Yes, this option is already selected, but the one who receives the email is not a customer or a user.

I am using Jira to send emails to externals and trying to find a way they may download the attachment added in Jira through the received email.