Option for customer to provide multiple details

Question

On the portal, we want to give customers the ability to request information about multiple products at a time. for an example. we have customer who want information about multipel product at a time

Product 1: Dimesnion details

Product 2: Dimesnion details

Like this, we want them to ask us N number of product details. If we try adding all those fields to the form, the form will be very big. Can we give then an option of adding sign so that the product filed repeats again and again?

Marc -Devoteam- · Answer

Hi @Lokesh Siddappa

You could achieve this by using sections in the form, show the second option based on a radio button or other field option.

It is not possible that you can set a conditional section based on a text field, then use an extra field as mentioened above

But based on your requirement you could do this, see the mockup from made by @Lisa Forstberg

Lisa Forstberg_o85gu4 · Answer

HI @Lokesh Siddappa ,

I have had the same need in the past and I have never been able to solve it nice enough so I am too curious if there are other ideas out here on how this can be solved.

What type of field are you using for product & "dimensions"? is it a cascading field or a select list field? I see you are on Standard so you probably haven't your product/dimension list in Assets.

Jira can't create a select list custom field upon the trigger of a user interaction (like a "+ Add product" button) out of the box. The next custom field needs to exist in Jira. As such you need to create the amount of fields equivalent to what number of product choices your customers should be able to make.

Some alternatives

1. Using a multiselect field and try to merge both Product and Dimension information into the same field

2. Investigate if Scriptrunner addon behaviour feature can help. Maybe writing the choice in a different field and clearing the input field.

3. Use Forms to hide fields

You can try to utilise Forms in the request form to make it look like a field is appearing, to avoid a huge list of custom fields up front. With forms you can build up conditions to make a second field appear if the user is inputting value in a first field.

Problem arise though. If the customer is choosing product A in the first field, should they be able to choose the same product in the second field?

See my simple example:

Example Form:

all the best

Lisa