Syntax for updating affected object based on smart value

Question

For our incident and change tickets in service management, I'd like to automatically update affected objects based on the affected service the user chooses. This is what I am attempting but I'm not sure what missing:

objectSchema = "IT Assets" AND Application.Name = {{issue.affectedServices}}

Testing with a static value like the below works:

objectSchema = "IT Assets" AND Application.Name = service

So how do I reference another field for the value here?

Ryan Bullock · Answer

Sure, I am trying to update a field called "Affected Objects" not updating any objects themselves. "Application" is an attribute of the objects I am looking up. The objects I am looking up are host servers and the Application attribute is reference to the JSM built in Services schema.

The attribute in the object:

An example of the linked service object:

Currently as a test, I am just saying when field Affected Services changes, update affected object:

This does not work, I think it doesn't like the smart value. If for example I enter:

objectSchema = "IT Assets" AND Application.Name = CRS

then it works as expected. So that's my question, how to use a smart value here and/or is there a better way to do this?

Lisa Forstberg_o85gu4 · Answer

Hi @Ryan Bullock ,

Are you trying to update an object in Assets or are you trying to fetch objects in a custom field (application?) on the incident/change?

Could you screenshot your automation and your Asset Schema please?

I am curious to see the relationship between affected services and application.

br

Lisa