nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I save the CSAT Comment in a custom field?

Brian Henry

Automation instructions on this support page do not work. It appears that the smart value either doesn't exist or is empty.

Wondering if anyone else has figured out how to do this?

Accepted answers

Kris Dewachter

Hi @Brian Henry ,

Are you getting a specific error message or something ?

I tried this smart value in my automation rule and it seems to return a result.

{{issue.properties.service-request-feedback-comment.comment}}

Best regards,

kris

All comments

Kris Dewachter

Hi @Brian Henry ,

Are you getting a specific error message or something ?

I tried this smart value in my automation rule and it seems to return a result.

{{issue.properties.service-request-feedback-comment.comment}}

Best regards,

kris

Brian Henry

Hi @Kris Dewachter

I get no error. The automation log shows success, but the new custom field CSAT Comment is still empty.

Can you show image(s) what your working automation rule looks like?

Kris Dewachter

Hi @Brian Henry ,

What happens when you display the value of the smart value above in the audit log ?

Do you see the correct value of the ticket ?

Screenshot 2024-11-22 at 16.17.54.png

Can you share your automation rule ?

Best regards,

kris

Brian Henry

Here are screenshots from my automation rule:

Screenshot 2024-11-22 095259.png Screenshot 2024-11-22 095516.png Screenshot 2024-11-22 095607.png Screenshot 2024-11-22 095640.png

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