I have a JSM board that tracks "hardware" assets, "customer" assets, and "location" assets in each issue. In our organization setup, these assets are all linked (i.e. specific "hardware" are linked to their corresponding "locations" and the "location" is linked to "customer."
I created a form that allows users to submit known problems, and in the form, they can submit the unique ID for either hardware or location. Based on this form submission, I am trying to create an automation that will edit the remaining asset fields for the issue. (i.e. if the user selects a value for the "hardware" asset, I would like the the automation to populate the linked "location" and "customer," or if they select a "location," the "hardware" and "customer" are populated.
How can I accomplish this in automation rules?
