I'm looking to create an automation rule to run every hour that sends a slack notification when there are tickets (type = bug AND status = OPEN) where 2 hours have lapsed since they were created but the statuses still have not changed.
What is the JQL that I should use as the filter in the Scheduled trigger?
Also, the Scheduled trigger doesn't allow me to set it to run between 9-5, just select the start date-time and cadence. Unsure if I can use JQL to set this.