Automation from ITSM to Software project

Lorenzo Cancelli_yqtylv

Dear community

 

I created an automation that, when a ticket is created in an ITSM project, automatically creates an identical ticket within a Jira Software project board. I also set up an automatic COPY for the fields I needed.

Now, I need to include the key of the original ticket from the ITSM project in the ticket created within the Jira Software project.

How can I achieve this?

thanks for the help

Lorenzo

Mikael Sandberg

You can do that by using smart value, {{issue.key}} and {{triggerIssue.key}} would give you the issue key. Which one you should use depends on how you automation looks like, as long as the focus is on the initial ITSM issue then {{issue.key}} will do.