Assign Issues based on Asset Object Attribute value

Anandhi Arumugam _Cprime_

I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has  the following

Name: Rob Skills: A, B

 

Name: Andy Skills: B

 

Name: Cassie Skills: A

I have a customfield that is set when a request is created, based on the Request type, to say which skill is relevant for this Request Type.

I created a ticket, set the customfield as A

Now I can lookup Objects in my Automation Rule and can see that it returns Rob, Cassie.

The problem is, how to choose between Rob and Cassie to assign the ticket.

Could anyone help me with this?

Marios Marneros

Hey @Anandhi Arumugam _Cprime_ , do you want to randomly assign the issue to either Rob or Cassie? You can use the random() function and generate a value between the number of values in your list . 

Documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/

 

Let me know if this solves your issue. Please accept my answer if it works.