When closing a ticket mark the resolution as done

Question

Hi All

I am wanting to set up an automation that when I move a ticket from waiting on customer to closed it updates the resolution to done.

I have got this far but can't find anything on the right that is to with resolution.

Please help what am I doing wrong?

Former user · Answer

@Harrison Ponce I have added the below. Is this what you were meaning I do? If yes should it now send to the person who logged the ticket to mark it as resolved? Is there a way we can set it to resolved without asking the reporter to do it?

Harrison Ponce · Answer

These two free courses from Atlassian University should cover what you need to know about screens, workflows, and actions you can do.

* Configure workflows and notifications in Jira projects
* Getting more from Jira workflows

Most starter projects already show the resolution field on the resolution screen (moving to a "Done" status), so you might want to remove that if you're going to automatically apply it anyways.

Out of curiosity, how is your team differentiating work that was cancelled, duplicate, won't do, etc. if not using the resolution options?

Former user · Answer

Hi Harrison 
Thank you for your reply. I am happy to try the way you have suggested.

I am very new to Jira (only a week in), do you have a guide on how to setup what you have said above?

Thanks David