Error occurs during copying values in automation nrule

Question

Hi,

In a automation rule i copy the values from a customfield to 'Team'. Most of the issues edited successfully, because the values where copied into 'Team, but if an issue is a child of a parent issue then 'Team' remained empty and an error appeared: ' (Issue 'XXXX' is a subtask, and inherits the team assignment from its parent. (customfield_10001).

I already wrote:

{ "fields": { "team": "{{issue.parent.customfield_10246}}" } }, but it appears it's incorrect.

Does anyone know how to solve this issue?

With regards, Will

Marc -Devoteam- · Answer

HI @William van Dalen

@Hans Polder has good points, but based on the team field, this can only be updated by the ID of the team name, not based on a custom field value

The Team in Jira can only be set as:

{ "fields": { "team": "the id value for the team" } }

There is no other option for this,

Hans Polder_7ci2ta · Answer

Hi Will,

When looking at the error you gave, it seems to state that the issues where it fails are in fact sub tasks, where it is indeed not possible to fill the 'Team' field, due to the reason provided.

If you cannot see the 'Team' value in a sub-task: Have you checked any Screen configuration to identify if the Team field is added there?