Hello @Randy Weger
Welcome to the Atlassian community.
In what type of project are you creating the issues?
With Jira Service Management there is the concept of a Customer user. They have access to Jira Service Management projects only through a Customer Portal where a form can be presented for them to fill out to open an issue. Customer-only users don't consume a Jira license. The information available to customers is then limited to what is visible in the Customer Portal, and their ongoing interaction with the issue is through comments added and viewed through the portal.
How do you set up a Customer Portal?
The first step is subscribing to the Jira Service Management product. This is a separate product and separate subscription from Jira (formerly known as Jira Software).
Are you subscribed to Jira Service Management?
Then set the configuration at the JSM product/application level to specify how customers can access the product.
https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/
You then need to set up a Jira Service Management project. In that project you can create Forms that can be completed by customers through the Customer Portal. You have to set up Customer Permissions for that project.
https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
Lastly you have to identify who the customers are. At the Product Access level you can identify Atlassian Cloud Users that have Customer access to your JSM product. You can then also add them to individual JSM projects to grant them access to a given project and not other projects.
This page is a home page for additional information about setting up your help center and customer portals:
https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/
Thanks.
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