How prevent notifications for issues that are in a specific status?

Henry Chad Apale

In Jira service management, how do we prevent notifications for issues in a specific status? 

For example, if an issue is in the "Rejected" status, and a field of it updated automatically based off an integration, like "Salesforce ($)" value, the reporter and assignee of the Rejected request should not receive any emails from this.

Is this possible?

Trudy P Claspill

Hello @Henry Chad Apale 

Welcome to the Atlassian community.

Notifications to the Reporter are based on the Customer Notifications configured for the project. Notifications to the Assignee are based on the other Notifications Configuration for the project.

For the Assignee/Agent notifications, the native Notification functionality does not support basing notifications for update on specific fields. You would have to disable the Issue Updated notification entirely for the Assignee. If you wanted them to receive email notifications about updates on other fields, you would need to set up Automation Rules to detect those updates and send the emails.

I haven't worked with customizing Customer Notifications, so I'm not sure what options are available there. I don't see a default notification for updates to fields to be sent to the customer.

In this case is the customer also an Agent or licensed Jira Software user?

Are notifications only being sent via the native Notifications functionality, or are you sending other notifications via Automation Rules?