JSM automation rule must copy reporter details onto the requestor field of the cloned ticket

Oupa Monareng_ose10h

Good day Atlassian Community,

I am attempting to build an automation rule on JSM, the auto rule will be triggered when requests are created, and the rule should clone the request to a JWM project, with Summary, Description, Attachments and Priority being copied across as is. Is it possible to copy reporter details (display name) onto the requestor field of the cloned ticket?

Manoj Kumar Gangwar

Hi @Oupa Monareng 

You can add the below steps to your automation rule.

 

• After cloning the issue, add an Edit issue action.
• In the edit action, set the Requestor (or equivalent) field to the reporter of the original issue. You can do this by using smart values:
  • Set the field to: {{triggerIssue.reporter.displayName}}