nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira smart value for {{issue.description}} in email is all on one line

Laura Hanna_6a7fbs

I am creating automation to will send an email with the issue description in it. But when I get the email is show the description all on one line.

Accepted answers

Samuel Gatica _ServiceRocket_

Hi @Laura Hanna

Try converting the Issue description to HTML using the following smart value:

{{issue.description.html}}

I hope this helps!

Best regards

Sam

All comments

Samuel Gatica _ServiceRocket_

Hi @Laura Hanna

Try converting the Issue description to HTML using the following smart value:

{{issue.description.html}}

I hope this helps!

Best regards

Sam

Laura Hanna_6a7fbs

THANK YOU! That worked!!

Igor Medeiros - Modus Create

Hi @Laura Hanna

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, images, approval actions, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.

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