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Export CSV

Xavier DONCHERY

Hi,

Since 2 days, i can't export My Issues

When i want to export All My Issues, (export CSV (all fields), i've got this message :

"We couldn't export your issues | Refresh the page and try again" ...

Can you help me ??

For your information, every week, i export my issues to csv, so i can make dashboard on excel...

Accepted answers

All comments

Sarp Egemen

Hi @Xavier DONCHERY

I'm not sure, but I think this may be a new bug that requires Atlassian Team's attention, as recently I've started seeing posts in the community about this issue.

Here are some posts about this issue that were created one to two days ago:

https://community.atlassian.com/t5/Jira-questions/Export-Issue-Not-Working/qaq-p/2845503#M1061501

https://community.atlassian.com/t5/Jira-Service-Management/Error-exporting-issues/qaq-p/2847826

I checked Atlassian's public issue tracker but couldn't find anything about it. Maybe I missed it.

John Funk

Hi Xavier - Welcome to the Atlassian Community!

I suggest you open a support ticket directly with Atlassian. There appears to be a new bug.

https://support.atlassian.com/contact/#/

Xavier DONCHERY

thx John !

Xavier DONCHERY

Thx !

Aron Gombas _Midori_

@Xavier DONCHERY Until Atlassian resolves the problem, you can use the Better Excel Exporter app! It is up and running.

(Discl. it is a paid and supported app developed by our team. Free for 10 users!)

Xavier DONCHERY

Thx

Vipul Kothari_7jmpwz

I have noticed this new issue for the past week or so as well. Export CSV and Export Excel CSV don't work currently.

For once, for the company managed project, I did an Export HTML, save as PDF. Then used tool to convert PDF to Excel for dashboard need. This is not scalable.

Vipul Kothari_7jmpwz

I reached out to Atlassian Cloud Support team and their response resolved this issue for me. They suggested that the WebSocket protocol should be allowed on the network as the new issue search feature relies on WebSocket connections for downloading CSV files.

Mary Jennings_76b346

Hi,

If the built-in export isn’t working, you can try Skyvia as an alternative. It allows you to export your data directly to Excel and set up a schedule so you don't have to do it manually.

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