Issue to get result with a filter

Question

Hello,

The issue returned (same problem as here).

When I use a filter, the result can't be displayed.

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Error :

We couldn't load your search results.

Refresh to try again

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status was in (***,***,***,***)

AND status NOT IN (Rejected, Done, Resolved, Closed)

I have to add "and createdDate >= startOfDay(-400)" to get a result

Only 70 tickets are affected so, I don't understand why JIRA can't displayed these.

Can you help me ?

Humashankar VJ · Answer

Hi @Franck PASSIER

As stated in the thread Issue with Filter, unsure how things are managed from the backend. We also have to wait find the confirmation from the authorized personal on this is what i believe.

Franck PASSIER · Answer

Is there a solution about my issue ?

PS : this request worked fine before (without CreatedDate filter)

Humashankar VJ · Answer

To add a few on the root cause:

One possibility is indexing problems, where the index may be incomplete or corrupted, particularly for older issues.

Another cause could be differences in search implementation between dashboards and the issue navigator.