Confluence Guest permission interfering with the Linked KBs for Agents

Question

If you have the confluence guest permission on you, you will not be able to view the linked kb articles. But if you removed the confluence guest permission, they are able to access the linked kb articles again.

We have users who are set as confluence guest on a company wide space that can't access KBs linked to a project due to this.

Vinci Louise Morales · Answer

I get that a confluence guest can only access ONE space at a time in Confluence. But the KB Space linking for JSM and Confluence allows a non confluence licensed user to view any article from a linked Space inside JSM. So one would expect that access to those would remain as the confluence guest permission should only be respected within the Confluence App.

Kristian Klima_gtcuat · Answer

@Vinci Louise Morales

Guests are a Confluence only feature and, by definition, a guest can only access ONE assigned Confluence space at a time.

John Funk · Answer

Please post back here with what Support says is the solution.