Create button vs Apps create template

Theresa Barnard

Hi everyone,

Next week we will migrate to the Cloud in Jira. 

 

Background

In the old Jira, you create a ticket and inside you could add a template source to the ticket depending on what type of ticket it is.
this is super handy.
In the new cloud environment when you click on the create button, and create a ticket you do not have an option to select a template.
But if you select apps and then create from template, that works well. But we all know that the staff will be clicking on the create button.

My question:
1. Can we add the template inside the create button maybe an extra step.
2. Could we recode the button to show create from template rather?

 

Thanks again

Theresa

Sarah Schmitt-Bär _Seibert Group_

Hi @Theresa Barnard ,

Jira doesn’t have a built-in way to add templates based on project and issue type. But there are some apps that can help set up templates for the issue create screen.

With Templating.app (I’m the Product Manager, so happy to answer any questions!), you can create templates that automatically fill in the description and other fields, depending on the project, issue type, or even certain conditions like user roles.

This makes sure that when someone clicks "Create," the necessary information is already filled out.

 

This is how the configuration looks like:

And here's the result if someone creates a bug ticket within the defined projects:

 

Unfortunately this is not yet possible for Jira Service Management, but as soon as the APIs are available, we'll work on this too.