What happens if I remove and replace the product list prompt when allocating?

Berik Irgebayev

Hi,

I was given a task to investigate and improve our product list when allocating tickets. (So we have a standard set of products/Hardware that we have to choose before we can allocate the ticket, it is a mandatory drop down choice menu thing, see below under Product.

So this field/drop down is mandatory, you have to choose something in that list. However, it is not up to date and some of these we don't provide any more. I want to add some things and delete some things, but I am afraid it will have an effect on the existing tickets. What is the impact exactly?

I looked into screens and schemes in JIra settings, however it confuses me a little, I came to a point where I could see which screens show which menus and what projects are connected to it. However, I see the fields Organizations label and Products as optional....while it is impossible to allocate the ticket until you choose something - now i am confused.

Help greatly appreciated. I want to replace the whole product thing with a check box menu. I have it ready in the sandbox, just need to know for sure I won't break or screw up something irreversibly.

Marc -Devoteam-

Hi @Berik Irgebayev 

So based on the screenshot, you are using a multi select custom field.

To not impact old issues, modify the custom field.

- Add the options needed

- Disable the options not needed anymore

Disabling will retain the information on all issues and you can still search on it.Don't delete the options, then the information will be lost and removed from the issues where the value was used.