How to remove "none" from radio button list

Question

I have a recently created field that I initially fought with to remove the "none" option from.  I finally was able to get the option removed by making it a required  answer and defaulting the value to one of the other options.

Today when I had a meeting to go over the new form I created, the "none" was back.  I double checked the settings and nothing changed.

What did I miss?

Edited to add - Currently using Jira Cloud and I looked for the HTML settings enabled/disabled in the General configuration and couldn't find it.

Salma al · Answer

@Allison L Wenner

I have found this solution, it may help:

https://www.youtube.com/watch?v=cgnPFeymi6E&t=447s

Allison L Wenner · Answer

First one shows options in the request form on the customer facing side.

I went through all of the steps last week when I created the field and request.  It worked initially but when I looked again today, it reverted back to having the "none" option.  I'm not sure what I missed or why it changed back.

Second one shows default value is selected

Third one is showing it's a required field.

John Funk · Answer

Hi Allison,

Can you share a screenshot? And you are sure the field is required and there is a default value for it?