Can't add a user

David Kerry

Hi there an error message appears when attempting to add a user.

the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. 

however, there is no deactivated account containing the email address? 

 

 

Samuel Gatica _ServiceRocket_

Hi @David Kerry 

Welcome to the community!

Please check the following doc Troubleshoot invite error messages for deactivated / suspended invitees 

 

I hope this resolved the issue

Best regards

Sam