Slack notification for assignee

Question

Hi all,

I hope you are well!

I have recently created a rule that automates a slack notification once a ticket is completed.

The message sent out on slack has a specific message and this is triggered once a ticket moves to a specific column in the kanban board. The message notifies individuals on slack using their slack member ID.

Is it possible to link member IDs to an assignee on JIRA so that once a ticket is completed, only the ticket assignee will be notified in the slack message?

Thank you!

Bill Sheboy · Answer

Hi @hamood_rana -- Welcome to the Atlassian Community!

That is possible if you store the Slack member id values in Jira also.  One such way is to add a user entity property with each person's Slack member id, and then access that property from inside the rule.

Please see this article with the steps required to get the id information into the properties: https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

Kind regards,
Bill

hamood_rana · Answer

Thank you @Mohanraj Thangamuthu

Though this does send a message that is custom and names the assignee. I'd like to use the assignees Slack Member ID in the message so that they receive a notification in slack.

This member id in the message should dynamically change based on the assignee. Is this possible?

Mohanraj Thangamuthu · Answer

Hello, Good day. Refer to send message to a user in the following article. https://support.atlassian.com/cloud-automation/docs/use-automation-with-slack/