Service Account

Question

We already have a Service Account in Jira related API calls; I'd like to use the same account in JSM automation for Web Requests to JSM.

I made the account an Admin in the project, but get a 401 Unauthorized error.

Do I have to give the account Agent access to JSM, and thus use up a licence?

Thanks in advance

Myles Boyd · Answer

Thanks Trudy,

I need to make web requests to the form attached to requests.

I didnt want to create hundreds of custom fields and hoped I could use API and automation to fix the issues.

Trudy P Claspill · Answer

Hello @Myles Boyd

That depends on what you are trying to do in the API call.

The account needs to have a Jira Service Management license if you want the account to be able to do more than view the issues and add Internal Comments. Without a Jira Service Management license, the account can be only a Collaborator with limited access to update the issues, as described here:

https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/

There are a variety of change requests asking that Collaborators be enabled to make other types of changes. Here are a couple:

https://jira.atlassian.com/browse/JSDCLOUD-1240

https://jira.atlassian.com/browse/JSDCLOUD-931