Hello,
What rule can I create to link the following tickets or add the duplicate ones to the comment.
Hello @Kiran Venugopal
Welcome to the Atlassian community.
Have you tried to create the rule? If so, show us what you have so far.
What issue event should trigger the link creation?
Should all the issues with identical summaries be linked to each other? Or is one of them considered the "primary" to which all the others should be linked?
Hi Trudy no I have not yet, yes that's correct, all issues with the same summary should link tickets and if possible add the new ticket as comments to the primary one.
It looks like you have an existing set of issues that have the same summary. Are you looking for a rule that you can run now to link those all together?
Are you looking for a rule that will run whenever a new issue is created and look for other issues with the same summary, and link them?
and if possible add the new ticket as comments to the primary one.
How do you identify the ticket that is the primary ticket?
Hello, I'm looking for a rule that runs every time a ticket is created. The ticket comes in from another Jira instance, so the summary will be the same every time every time. We can ignore the ticket comment as if identifying the primary ticket is difficult as they are all the same
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