affected services fields are not supported when creating a JIRA ticket from Slack

Question

Hi all,

We have enabled slack integration for our JSM. We are able to create a ticket from slack using action from the slack message "Create Issue from (Jira Cloud)".

We noticed that the Affected Services fields is not showing up. Is Slack not using the default create issue screen? Am I missing something here.

Thank you,

Zekai

Vijay Dadi_b69v44 · Answer

you should have default request type which can be used for one/all the integrations. we have seen many functionalities are dependent on request type. change the request type on your JSM issue and notice if there will be any changes on the issue.

request types can be mapped in your integration policy mappings.

Zekai Huang · Answer

I think this is not supported. https://community.atlassian.com/t5/Jira-Service-Management/How-to-get-quot-affected-services-quot-field-to-show-up-in/qaq-p/2724481

Zekai Huang · Answer

We don't have service model and affected application. But I tried affected version and affected hardware, neither works.

I noticed one thing. Slack is using the screen without the request type. When we normally create a ticket with a specific request type.

So new questions:

1. How do we mandate a field in the screen without a request type?

2. How do we get slack to create Jira ticket default to a request type?