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Could not verify TXT DNS record

Anna Nguyen_zzbu72

Hi everyone,

I got a issue that I failed to verify the TXT DNS record, I also tried to remove and add new value to domain provider, but it does not work

This lasted for several days, and stop me from setting up the system

What should I do now?

Accepted answers

Benjamin_tmh9yg

HI @Anna Nguyen ,

The adding of txt record is straight forward. I have not ran into issue. Sometimes it may take a day or two for confirmation but usually successful. Since these happen behind the scenes, it probably be good to raise an Atlassian ticket to have support investigate.

https://support.atlassian.com/contact/#/

Andy Heinzer

Hi @Anna Nguyen

If I understand correctly, you are trying to verify a domain within our Atlassian Cloud services. However from what I can see of our cloud sites, you don't appear to be a site-admin or org-admin currently for any Cloud sites. I would recommend reaching out to your site-admin, and ask them to create a support ticket for this over in https://support.atlassian.com/contact

This way our support teams can work with your admin in order to help with the configuration aspects here.

Thanks

Andy

All comments

Benjamin_tmh9yg

HI @Anna Nguyen ,

https://support.atlassian.com/contact/#/

John Funk

Agreed - I have never seen a problem with this step. As long as you get the text pasted into your DNS record it should be good. Check it in another hour.

Anna Nguyen_zzbu72

I would like to ask that Do I need to add domain in the session "Domain" or just need to add in the session "Email" only

I see others's DNS record also include SPF record, but my DNS record check does not show that DNS, is there any wrong here?

dns 1.png

John Funk

Can you list here the actual steps you have taken?

Andy Heinzer

Hi @Anna Nguyen

This way our support teams can work with your admin in order to help with the configuration aspects here.

Thanks

Andy

Anna Nguyen_zzbu72

Hi @Andy Heinzer

I have just been granted the role yesterday to set up this, I see my role as attached image, so this is not the role to customize the email domain right?

role org.png

Andy Heinzer

That screenshot does make it seems like your account is an org admin, however from the tools on my side, I don't see your account being an org/site admin of any cloud site. Perhaps this is a problem on our side. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-330246

Anna Nguyen_zzbu72

Thanks @Andy Heinzer

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