Report: Time to resolution - No Data

Question

Everything shows 0.00 minutes.  Was working before migrating to cloud.  Anyone have any ideas how to fix this report.  Thanks in advance

Benjamin_tmh9yg · Answer

HI @Leslie Loo ,

For additional context:

Are you referring to the SLA report? Has any of your SLA configuration when migrated changed?  Is it only the request that were created on-prem affected or even the request that are recently in cloud impacted as well.

Thanks!

Alex Ortiz · Answer

@Leslie Loo Welcome to the Atlassian Community.

Do you have any other details, maybe some screenshots that can help us troubleshoot with you?  Are you looking in a queue, dashboard?  Thanks!