Deterioration of Jira's performance

Question

Hi community,

We are experiencing a lot of slowness when using Jira, this is across all users of a particular project.

We think this may be due to the fact that on many tickets, there are more than 100 attachments, but we are not sure.

Is it possible that this is the cause or is there some other aspect that we are not considering?

Does anyone have any idea what might be going on?

Thank y'all in advance :)

Maximiliano Julio_ojns9b · Answer

Hi Joseph,

I mean that all agents in a particular project have this degradation experience. It is only one project that handles many attachments in its issues, so I thought that might be the cause.

As I comment in Alex's answer above, users can't see the whole screen, and they can't see the attachments in the issue either, they load infinitely.

I created a support ticket, but they haven't helped me yet. :(

Maximiliano Julio_ojns9b · Answer

Hi Alex,

I validated in Status page but everything is ok, I also checked the internet speed but everything is ok. We usually use google chrome and this error occurs in several users.

The strange thing is that it only happens in one particular project, where many attachments are handled.

For example where the issues screen is cut off, or when you want to view an attachment you can't because it loads the first page of the attachment and reloads it again infinitely.

I consulted with support but they did not give me a solution yet.

An example of the screen cut off.

Alex Ortiz · Answer

Also, have you checked your internet connection speed?  Are other sites being slow for you?