Hello, I first would like to say that we are migrating to the Cloud version next week so my experience at this time is with On Prem.
I want to create an automation for tickets to be created on a weekly schedule for weekly tasks, which I already can do without issue. My ask is, how can I have the date in which the ticket is created automatically populate within the subject to help distinguish the weekly tickets?
In the example attached, I can create the automation without issue but I would like the value in red done automatically to show the creation date in the subject when the ticket is created. Any ideas or thoughts would be appreciated, thank you in advance. 