Visibility problem on the portal versus requests by email

Question

I would like to deploy the portal for my users. On the portal, I don’t want all the available projects, only the ones I select. For projects that do not appear on the portal, I want to retain the ability to create tickets and users via email. Is this possible?

Susan Waldrip · Answer

Hi @christophe repulles , welcome to the community!

To follow on what @Alex Koxaras -Relational- said, you can absolutely hide projects from the portal and still email them! As a Jira admin, open the portal in a browser window and click your avatar (upper right), then click Page Layout.

On any of the projects you do NOT want showing on the portal page, click the star.

It will then be hidden, but you can always expand the Hidden project cards and click the eye (upper right) to "star" them again and show them. This just changes the visibility on the portal, not the ability to email them to create and process issues. Hope that helps!

Alex Koxaras -Relational- · Answer

Hi @christophe repulles and welcome to the community,

Yes, you should be able to do that. Portal visibility concerns only the Help Desk and not its functionality. But even if you hide them, customers should be able to visit them and view their tickets. I would suggest to remove any link for viewing the issue on the portal from the customers notifications.