How do I ensure requesters are not required to create an account

Aidan Armstrong

Hi there,

My team created a JIRA Service desk with the purpose of routing communication requests through the portal. As it stands, requesters (or "customers") are not able to create requests without creating an account.

Is there a way to format these desks so that requesters do not require an account?

Allen Chen_x2mk3d

Hi Aidan, 

Please refer to the below link. 

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud