How do I get the smart value {{issue.url.customer}} to show up as a hyperlink in an automated email?

Zekeriya Spoth

I have an automation rule set up where when an assignee leaves a comment on an issue, the reporter receives an email notification containing the comment using the smart value {{comment.body}} along with a link to the issue using {{issue.url.customer}}. 

The problem is certain customers receive the url as a text, not a hyperlink. However this isn't the case for everyone, some people are getting a hyperlink that takes them directly to the issue.

I've attached two screenshots showing how some receive a link and others a plain text based off the same smart value. 

Samuel Gatica _ServiceRocket_

Hi @Zekeriya Spoth 

You can use the HTML tag to ensure is always sent as a link

<a href="{{issue.url.customer}}">{{issue.key}}</a>

 

Best regards

Sam