Group not an option for restricting request type

Question

Hello,

I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group.

I have added staff as customers and added them to a group but when I go to restrict the request type the group I created isn't an option. I am going about this the right way or am I missing something?

Kieren _SmolSoftware_ · Answer

Some group searches can be very picky, did you search with the correct letter case? Eg capital vs lowercase

Does the group name you created have any unusual/uncommon characters?

Kieren _SmolSoftware_ · Answer

Hi @Lee Hutchinson

There’s often a delay between creating a group and it syncing with the JSM backend. Shouldn’t be more than a few minutes at most. If you close/refresh the page, does the group show up?

Can you see any other groups at all when you try to restrict to a group via the page @Rudy Holtkamp posted?

Rudy Holtkamp · Answer

That is very strange, it should be available. Maybe a caching issue in your browser