Hi,
we are solving issue how to communicate between 2 separate companies which are not connected and every of them use Jira service management. I explain it on one example.
1. We are using Jira service in our team for L1 support of our customers. (Team have several members). If they cannot solve the issue, we have L2 internal support where advanced people solve issues. We use Jira service for communication with customer and Jira project management when issues are for solving L2 to keep ticket and communication separately.
When L2 don’t know to solve the issue, we have L3 support. It is another company which in another country not connected to us with separate Jira team.
2. We want to find solution for writing the ticket in L3. They want to give us access to their Jira (but only one access for our company). Does it exist some solution to have this Jira connected and have access for our people to see and write tickets to their Jira and don’t have separate accounts and users. Like communication between two teams and manage directly thru two teams. Is something like this possible?
