Query for tickets auto-closed due to inactivity

Question

Our business leaders are concerned about critical tickets that have auto-closed due to inactivity. Has anyone come up with a query that lets you search specifically for auto-closed tickets, as in, tickets that have closed due to inactivity, by JIRA automation?

Thank you,

Chris

Jeff Odigie · Answer

Hi @Manoj Kumar Gangwar , thank you. I am also having issues running this filter. Any other suggestions.

Lisa Forstberg_o85gu4 · Answer

Aha, creating a dashboard for your management to list the autoclosed tickets is a good start! Just find out together with your Jira admin how to identify if the ticket is autoclosed.

Good luck!

/L

Chris Thomas · Answer

Thanks @Lisa Forstberg !

The business leaders aren't directly assigned the incidents but would like some oversight. We've had a large volume of incidents in recent months and it's possible some are getting lost in the mix.

Thank you for the info on how you determine when to autoclose. I'm not sure if this solution would work for our configuration but I'll pass this on to our Jira admin as another potential option.

Thanks for your help!