Need Help! iframe not displaying in smartphones

Question

Issue: Embed material is not displaying in confluence pages when being viewed by smart phones.

Ive been creating pages in confluence pages that are for private view/use. But most users are using a desktop or a laptop. So when we have new users to use our pages most of them were using android or iphones (smartphones) and all of them were seeing the embeds as a button link instead of the embed material itself.

So here is what I tried.

1. Viewed the confluence page using a laptop or desktop, Good,

2. Viewed the confluence page through scroll view port using a laptop, Good.

3. Viewed the confluence page through scroll view port using a smart phone, Good.

4. Viewed the confluence page using a smartphone, Not good, it only displays as a button "iframe"

If anyone can point me to the right direction on how to make this ScribeHow embeds work on smartphones as well. Please let me know. Ive searched and searched in out help pages but I dont see any fix or workaround this.

Here are the screenshots

Here is a screenshot using just the default confluence page. it works well.

Here is the screenshot when the confluence page is viewed using Scroll View Port.

Here is a screenshot viewing the it on scroll view port using a smartphone:

Here is the screenshot viewing it on confluence on a smartphone:

vikram_eupqsc · Answer

Hi @Steve P

Felt unhappy that it did not helped your.

If you have paid subcription for your application you can raise a support ticket to atlassian directly so that they will reply and fix the issue ASAP and you can have a track of your issue tracked and when it will fixed.

https://support.atlassian.com/

Vikram P

Steve P_19nxnz · Answer

Well, its an answer but not really a solution. Thanks mate for pointing me the right way.

last update from their developers is "Atlassian Update - July 8, 2021," whose contributor has already been "INACTIVE."

As for the first link, I know how to add an Iframe. Its just not displaying properly over the phones.

vikram_eupqsc · Answer

Hi @Steve P

Can you check the below post please it might be helpful

Iframe render on Mobile devices (atlassian.com)

and also

Solved: How do I add an iframe to a confluence page? (atlassian.com)

Vikram P